Manage What? for ManagersEditors PickManagement by Bernard Taiwo - March 23, 2020March 24, 20200 Manage What? for Managers Responding Assertively to a Customer Complaint You are the assistant manager of a paint store. Your store manager and all the service technicians have already gone home for the day. The phone rings and you find yourself talking to Mrs Philip, a customer who says (in an angry