DO YOU HAVE AN EFFECTIVE CUSTOMER SERVICE AND SUPPORT MODEL? (PART 2) INDUSTRY STANDARDS Companies that achieve total marketing domination often set their industry standards – especially those related to customer service and customer expectations, such as product evaluation periods, warrantees, and return policies. Step 3: Identify any production issues […]
DO YOU HAVE AN EFFECTIVE CUSTOMER SERVICE AND SUPPORT MODEL? (PART 1) Your customers’ perception of the products, value, services, and support that your company provides are the building blocks of your corporate image. And these are the same elements that your customers use to select business partners to supply […]
DIFFERENT BUSINESSES AND THEIR DIFFERENT FACILITY MANAGEMENT NEEDS Facility management encompasses all activities related to keeping a complex operating. Facilities include grocery stores, auto shops, sports complexes, jails, office buildings, hospitals, hotels, retail establishments, and other revenue generating or government institutions. Responsibilities associated with facility management typically include a wide […]
REASONS WHY BUSINESSES PURCHASE CREDIT Credit is a transaction between two parties in which one, acting as a creditor or lender, supplies the other, the debtor or borrower, with money, goods, services, or securities in return for the promise of future payment. As a financial transaction, credit is the purchase […]
HOW CANNIBALIZATION CAN BOOST SALES Cannibalization is a phenomenon that results when a firm develops a new product or service that steals business or market share from one or more of its existing products and services. Thus one product may take sales from another offering in a product line. Although […]
WHY TAILORING BUSINESS PLAN TO SPECIFIC AUDIENCES IS IMPORTANT Business plans are organized to address major concerns and interests of their intended audience. They are commonly tailored to a specific audience by emphasizing aspects that directly relate to the interest of the reader. For example, a business plan written to […]
HOW TO IMPROVE STANDARDS IN A TEAM Any systematic approach to improving performance needs to challenge existing ways of working. Teams looking to improve must learn to generate their own tasks, tackle problems, agree on solutions, and implement their decisions with confidence. Knowing The Project People in true teams “own” […]
HOW TO IMPROVE TEAM EFFICIENCY: DEALING WITH PROBLEMS Team members not only solve problems – they also create them. It is vital to build up loyalty between team members so that all difficulties, whether personal, work-related, or procedural, are tackled before they undermine the collective team spirit. Instilling Team Spirit […]
HOW TO IMPROVE TEAM EFFICIENCY: THINKING CREATIVELY Without new ideas, teams are unlikely to achieve the breakthroughs that generate real success. Creative thinking is a team responsibility in which all members should participate. Develop it in teams through plenty of training and practice. Encouraging Creativity Many people become locked into […]
HOW TO IMPROVE TEAM EFFICIENCY: SHARING INFORMATION OUTSIDE A TEAM No person is an island. Two-way information links between a team, the rest of an organization, and its external support are vital for efficiency. Remember that collaboration and cooperation are hindered by the absence of open communication. Communication From Inside […]
