DO YOU HAVE AN EFFECTIVE CUSTOMER SERVICE AND SUPPORT MODEL? (PART 3) Step 5: Evaluate your company’s sale and order process. If your company’s sales order process is arduous, it will dissuade customers from doing business with your company. But if your company’s sales order process is efficient, it can […]
Customer Service
DO YOU HAVE AN EFFECTIVE CUSTOMER SERVICE AND SUPPORT MODEL? (PART 2) INDUSTRY STANDARDS Companies that achieve total marketing domination often set their industry standards – especially those related to customer service and customer expectations, such as product evaluation periods, warrantees, and return policies. Step 3: Identify any production issues […]
DO YOU HAVE AN EFFECTIVE CUSTOMER SERVICE AND SUPPORT MODEL? (PART 1) Your customers’ perception of the products, value, services, and support that your company provides are the building blocks of your corporate image. And these are the same elements that your customers use to select business partners to supply […]
People like to buy products and services from people and companies they like. You want to find out what kind of things customers would like you to do for them. I guarantee that this is more than just providing a product, and it isn’t just service. Customers want you to […]
