MANAGEMENT COMPETENCIES THAT PROMOTE RAPID COMPANY GROWTH Entrepreneurial managers need a sound foundation in what is considered traditional management skills. The list below is divided into two cross-functional areas (administration and law and taxation) and four key functional areas (marketing, finance, production and operations, and microcomputers). Technical skills unique to […]

Manage What? for Managers Responding Assertively to a Customer Complaint You are the assistant manager of a paint store. Your store manager and all the service technicians have already gone home for the day. The phone rings and you find yourself talking to Mrs Philip, a customer who says (in […]

Chief Editor

Johny Watshon

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