It is just as important to listen properly in a meeting as it is to speak – sometimes even more so. Listen to each speaker’s word, and consider the meaning behind them. Use clues such as body language and the tone of voice to ascertain the strength of a speaker’s beliefs.
Listening attentively
When you are in a meeting, try to make the environment conducive to sharing and listening. Look interested in what the person speaking to you is saying – they may need encouragement. Do not interrupt or hurry somebody in the middle of expounding their case. It takes time to develop an argument, and it may not be fully comprehensible until the end. Avoid interrupting speakers, which can make you look foolish if your point is dealt with later. Instead, make a note of queries, and ask any questions at the end of the speech.
Points to Remember
- Good listeners look attentive, use your eye contact, do not interrupt, and show interest in what is said.
- It is off-putting to people who are trying to listen if some participants in a meeting are whispering and fidgeting.
- Irrelevant discussion should be dissuaded as soon as it starts.
- Listening involves more than just the ears. It is important also to “listen” to people’s body language.
Respecting others
Do not allow your personal or professional prejudices against individual speakers to deafen you to any good points that they make – always show respect for them by listening to their comments politely, despite any reservations you have about their ideas. This should serve you well in the long term, as you will be accorded the same level of respect when your turn comes to speak.
Tailoring Your Speech
Listen very carefully to not only the content but also the phrasing of everything that is said in a meeting. You may be surprised to find that the contributions of certain participants are closer to what you had to say than you anticipated, or that they may even lead you to change your plans. If appropriate, tailor your own contribution slightly to reflect what you have heard.
TIPS
- Use different phrases to make the same point more interesting.
- Identify any areas of agreement when you are negotiating.
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