WHY REENGINEERING OFTEN FAILS Reengineering is a management tool that is popular with many organizations. Like many such tools, it aims to cut costs while at the same time increasing productivity and providing higher levels of service. And while all this is true, reengineering still offers much more. The concept […]

KEYS TO SERVICE BUSINESS SUCCESS Service businesses are enterprises that are established and maintained for the purpose of providing services (rather than or in addition to products) to private and/or commercial customers. Services have been defined as “activities, benefits, or satisfactions which are offered for sale or are provided in […]

HOW MENTORING WORKS FOR SMALL BUSINESSES In many large corporations, formal systems of mentoring have been established over the years. They are designed to quickly involve new employees in the work at hand, and to strengthen the workforce in much the same way that other team-building strategies are designed to […]

WHEN EVALUATING COST/BENEFIT ANALYSIS Cost/benefit analysis is the exercise of evaluating an action’s consequences by weighing the pluses, or benefits, against the minuses, or costs. It is the fundamental assessment behind virtually every business decision, due to the simple fact that business managers do not want to spend money unless […]

Chief Editor

Johny Watshon

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