Conveying to people, the purpose, means and extent of a task entrusted to them is a basic exercise in communication. Learn how to brief effectively – whether a client, colleague or supplier – and you will help a project on the way to success. Selecting A Brief There are a […]
Documents that are written well, easy to understand, and keep to the point are composed of those who have clarified their thoughts before writing. Make your letters effective by thinking before you write, and always writing what you think. Writing For Results All business letters have a purpose. The first […]
Courier and Logistics Management Institute in collaboration with TCB & ASSOCIATES presents Certification in Courier and Logistics Management. The course is essential for those in Courier, Logistics and Transport industry. This programme is designed to professionalize activities within the industry and further equip officers/managers and prospective professional with adequate skills […]
New technology has greatly increased the choices for communicators. The personal computer, in both desktop and portable form, is a superb message centre for managers receiving and relaying information quickly all around the world. Using The Fax Despite the advent of electronic mail (e-mail), facsimile (fax) is a useful form […]
Phones are very strong communication tools because they make people at a distance – and even total strangers – immediately accessible. Use the phone to create opportunities that otherwise would be much harder to exploit. Improving Technique Many people tend to take their phone skills for granted. However, phone skills […]
Managers spend much of their time delivering and receiving messages in person. This can be the most critical – and satisfying – arena of communication. Honesty and feedback are both essential if you are to achieve clarity and progress. Finding Information The workforce’s need to obtain information and the ability […]
A satisfactory end to an encounter can never be guaranteed, but a good start is always possible. Your words and demeanour significantly affect the reactions of others, so use welcoming words to help start all proceedings on a positive note. Greeting People The words used to greet people you know […]
There is no need to rely on memory if you have mastered efficient methods of recording speech or condensing written communication. There are several different ways to make written records: experiment, and use whichever method suits you. Taking Linear Notes If you are taking notes while people are speaking, do […]
People like to buy products and services from people and companies they like. You want to find out what kind of things customers would like you to do for them. I guarantee that this is more than just providing a product, and it isn’t just service. Customers want you to […]
Most companies each day handle a lot of information related not only to internal business processes, but it also includes market trends and consumer behaviour. Managing a company with several open lines of business is difficult; so tools that will enable the performance of comprehensive process management are often advisable. […]
