Manage What? for Managers Responding Assertively to a Customer Complaint You are the assistant manager of a paint store. Your store manager and all the service technicians have already gone home for the day. The phone rings and you find yourself talking to Mrs Philip, a customer who says (in […]

WHY YOUR BUSINESS NEEDS A BRAND STRATEGY Most entrepreneurs generally start out by focusing on what they’re good at and what they can sell, but this is the cart-before-the-horse method of creating a long-term viable business. What every business needs first is a good brand strategy. If you don’t have […]

HOW TO ORGANIZE A START-UP TEAM The organization of a business process and the site for the business are critical aspects of the management and the operational plan, but it is the people who implement those processes and use the company facility on a daily basis. The roles and responsibilities […]

Chief Editor

Johny Watshon

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