ELEMENTS OF NON-VERBAL COMMUNICATION Nonverbal communication – such as facial expressions, gestures, posture, and a tone of voice – is an important component of personal business interactions. Nonverbal communication can help a business owner to get a message across or successfully interpret a message received from another person. On the […]
communication
HOW MANAGERS CAN IMPROVE COMMUNICATION AT WORKPLACE Not communicating at all coveys a very powerful message – the last one that a committed manager wants to deliver. You can never communicate too much, but take care over the content and delivery of a message so that it inspires motivation upon […]
If you are communicating to improve perceptions, you need to check how your message is received. Managers are often very bad judges of this. Remember there is only one reliable source of information on perceptions: the recipients of the messages. EVALUATING PERCEPTIONS The acid test of whether internal and external […]
The techniques used for external communications can also be used effectively inside an organization, though on a much smaller scale and budget. Exploit these methods to ensure that messages reach your staff with real impact. WINNING OVER EMPLOYEES Employees are people who depend vitally on their management’s services for their […]
A satisfactory end to an encounter can never be guaranteed, but a good start is always possible. Your words and demeanour significantly affect the reactions of others, so use welcoming words to help start all proceedings on a positive note. Greeting People The words used to greet people you know […]
